This Privacy Policy describes how Factor Technology, LLC ("Factor Technology," "we," "us," or "our") collects, uses, and shares information in connection with our website at www.factor.technology and our Factor Drive software-as-a-service platform (collectively, the "Services"). This Privacy Policy is incorporated into our User Services Agreement ("TOS"). In the event of any conflict between this Privacy Policy and the TOS, the TOS governs.
Account Information. When you create an account or request a demo, we collect your name, email address, and company name.
Usage Data. We automatically collect information about how you interact with the Services, including IP addresses, browser type, pages visited, and features used.
Customer Data. You may upload business data (such as well data and geosteering models) to Factor Drive. Our collection, use, and protection of Customer Data is governed by the TOS.
Payment Information. If you purchase Services, payment is processed by Stripe, Inc. We do not store your credit card number or bank account details on our systems.
We use the information we collect to:
We do not sell your personal information to third parties.
We use the following third-party services that may process your information:
| Service | Purpose | Data Processed |
|---|---|---|
| AWS Cognito | User authentication | Email, credentials |
| Stripe | Payment processing | Payment details |
| Google Analytics 4 | Website analytics and conversion tracking | IP address, browsing activity (anonymized) |
| Statcounter | Website analytics | IP address, browsing activity |
| Cloudflare | Content delivery and security | IP address, request metadata |
Each of these services operates under its own privacy policy.
Essential cookies. The drive session cookie
authenticates you in Factor Drive. It is session-only, secure,
and httpOnly.
Analytics cookies. Google Analytics sets cookies
(_ga, _ga_Z6RESBQTGW) on
.factor.technology to distinguish visitors and
track page views. Statcounter sets a cookie
(sc_is_visitor_unique) on
.factor.technology for the same purpose. These
cookies persist for up to two years.
We do not use advertising or remarketing cookies.
We retain account information for as long as your account is active or as needed to provide the Services. Usage data and analytics are retained in aggregated form. If you request deletion of your account, we will delete your personal information within 30 days, except where retention is required by law.
We use industry-standard measures to protect your information, including encryption in transit (TLS) and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You may request access to, correction of, or deletion of your personal information by contacting us at support@factor.technology.
If you are located in the European Economic Area (EEA): You have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority. To exercise these rights, contact us at support@factor.technology.
This Service is intended for business professionals and is not directed at children under 13.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website or by direct communication. Your continued use of the Services after such changes constitutes acceptance of the updated policy.
Factor Technology, LLC
Email: support@factor.technology